Shipping policy
Shipping Scope
We offer international shipping to selected countries via our partnered courier services.
Estimated Delivery Time
For in-stock items, our team will prepare your items within 3–6 business days, and then hand them over to our delivery partner.
Delivery times may vary depending on your location. The estimated delivery date will be shown at checkout after you enter your address.
Please note: weekends and public holidays are not included in transit time.
Shipping Fees
Shipping fees will be calculated at checkout based on destination, weight, and courier service.
Order Tracking
Once your order is shipped, you will receive a tracking number to monitor the delivery status.
Customs & Duties
International orders may be subject to customs duties or taxes depending on your country's regulations. These charges are the responsibility of the recipient.
Delivery Issues
Please ensure your shipping information is accurate. We are not responsible for delays or failed deliveries caused by incorrect address details.
Special case — refused international parcels
If a parcel is refused or left unclaimed upon arrival in the destination country, the order will be cancelled and is not eligible for a refund. We recommend reviewing your country's import regulations and potential fees in advance to ensure a smooth delivery experience with IVY.